What To Do In An Emergency...
What if I have an emergency between 8am and 10pm?If you are an On Direct customer and need help between the hours of 8am and 10pm - you can contact our dedicated, UK-based, Service Team on the On Direct Support Line - 0800 0789 438 or via email firstname.lastname@example.org.
We are available on-demand to provide expert guidance on your issue.
What if I have an emergency after 10pm?
If you have an issue with your On Direct service and need help outside the hours of 8am and 10pm - then we do offer an Emergency Support facility. This service is for serious data loss, network failure, phone service failure or hardware failure incidents that need urgent attention.
Call 0800 0789 438, you will speak with one of our operators who will take your name and some of your company details. This information will be passed directly to our on-call engineer who will contact you to offer support.
Please note that the Emergency Support service is not for minor troubleshooting incidents. If you do have an issue that you identify outside of normal Support Team hours please email email@example.com. Your issue will then be prioritised for resolution.